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Customer Help

Quick answers to some common questions

Still got questions?

📧 info@uncannycollectibles.com

📞 Call or Whatsapp Us 0858272191

Accepted Payment Methods

What payment methods do you accept?

We accept a wide variety of payments to make checkout easy:

  • Online: Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, and Allgo Global Gift Cards (used as Mastercard).
  • In-Person (Showroom): We accept Cash, Revolut, Debit/Credit Cards, One4All, and Allgo vouchers.
  • Telephone Orders: We accept One4All payments over the phone (to bypass online transaction limits).
  • Exclusions: Please note we do not accept American Express (Amex).
Can I use One4All Vouchers? (Please Read)

Yes! We happily accept One4All vouchers.

  • The Issue: One4All cards often have a €50 limit for online transactions, which blocks them from working at our website checkout for larger orders.
  • The Solution: Please Call Us or visit us In-Store so we can do a Split Payment for you.
  • How it works: We will process your One4All voucher first (often in multiple small transactions if the limit applies) and then charge the remaining balance to your standard debit/credit card.
  • No Hassle: This is no trouble for us at all! It just takes a minute or two longer than a standard click, but we are more than happy to do it over the phone or in person so you can use your voucher.
Can I use Allgo Global Gift Cards?

Yes. These are much simpler!

  • How to use: Allgo cards function exactly like a standard Mastercard. You can use them directly at our online checkout without any issues.
Can I pay in my local currency?

Yes.

  • Auto-Detection: In most cases, our website will automatically detect your location and show prices in your home currency.
  • Manual Selection: If the currency looks wrong (or you are using a VPN), simply click the Flag Icon in the header menu bar to select your correct location and currency manually.
  • Benefit: This allows you to checkout in EUR, GBP, AUD etc., helping you avoid surprise conversion fees from your bank.
Do you sell Uncanny Collectibles Gift Cards?

Not at the moment, but we are looking to introduce digital gift cards in the near future. Watch this space!

Payment Plans

What is a Payment Plan? (Layaway)

Collecting high-end items (or buying Christmas gifts in bulk) can be expensive, so we offer a flexible, Interest-Free payment plan to help you spread the cost.

  • Not Just Pre-Orders: You can use a plan for In-Stock items, Christmas savings, or to lock in a full "Wave" of figures (e.g., M.A.S.K. Wave 1) without paying it all today.
  • Requirements: Plans are available on any order of €80 or more.
  • Zero Interest: Unlike services like Klarna, we charge 0% interest. You only pay the price of the item.
How do the payments work?

It is fully customizable to suit your payday schedule.

  • Deposit: You pay an initial deposit (e.g., 20%) to secure the items.
  • The Balance: We set up a recurring payment link for the rest. You can choose to pay Weekly, Fortnightly, or Monthly.
  • Duration: The plan can run for a maximum of 3 months.
  • Example: On a €500 order, you might pay a €150 deposit, then clear the balance over 3 monthly payments.
When will my items ship?

Your items are released for shipping (or collection) only when the balance is paid in full.

  • In-Stock Items: Once you make your final payment, we ship your order immediately.
  • Pre-Orders: If you finish paying your plan before the item arrives, your order sits safely in our "Paid" queue. It will ship the moment the stock arrives from the supplier.
  • The Golden Rule: We cannot ship any item until 100% of the payment has cleared.
Can I pay my balance off early?

Absolutely.

  • Flexibility: If you come into some cash and want to clear your balance early, just let us know. We can send you a secure link for the remaining amount.
  • Why do this? Clearing the balance early ensures that if a Pre-Order arrives early, it ships to you immediately without any delay!
What happens if I cancel a Payment Plan?

Manufacturer Delays: If an item is cancelled by the manufacturer, you get a 100% refund of all money paid (including deposits).

Change of Mind: If you choose to cancel a reserved item, your initial non-refundable deposit may be forfeited, but any additional payments made towards the balance will be refunded.

Buying & Selling Your Collection

Do you buy collections or trade-ins?

We buy a wide range of Movie, TV, and Video Game memorabilia, and we are not "condition snobs."

  • Action Figures: We buy them Sealed or Loose. We also buy incomplete figures (missing accessories) as we cater to customizers and "army builders" looking for parts.
  • Statues & Replicas: We buy these on a case-by-case basis. High-end replicas and statues are slower to sell, so we are selective about what we take.
  • Estate Clearances: We handle large estate collections with discretion. If you are managing a collection for a family member, we can make the process simple.
What items do you NOT buy? (Please Read)

To save everyone time, please note we do not purchase the following:

  • Hot Toys / Sideshow: We generally do not buy these due to high cost and common QC issues (like deteriorating materials).
  • Funko Pops: The market is saturated. We only buy Funkos at €1 per figure (to sell cheap), regardless of "guide value."
  • Autographs: We do not buy signed items as authentication is too difficult.
  • Media/Paper: No VHS, DVDs, Vinyls, CDS, Comics, Trading Cards (Pokémon), or Magazines.
  • Generic/Die-cast: No Hot Wheels, Matchbox, Trains, or generic model cars.
  • Broken/Corroded: We do not buy items with battery corrosion or severe damage (unless suitable for parts—ask us first).
  • Bootlegs: No fakes or knock-offs.
  • Anime/Manga: Not our specialty.
How do I sell my collection to you?

Please do not bring items to the warehouse without speaking to us first.

  • Step 1: Click here to WhatsApp Us with photos or a video of the collection.
  • Step 2: Provide a list of what you have and your asking price.
  • Step 3: If we make a deal, we will arrange the logistics.
How do I get my items to you? (Logistics)

We have options to suit your location:

  • Dublin Drop-off: By appointment at our D12 Warehouse.
  • West of Ireland (New): We now have a drop-off point in Leitrim for collectors in the West. (Funds sent after inspection at Dublin HQ).
  • UPS Collection: For some collections, we can arrange a UPS pickup from your house (fully tracked).
  • We Come to You: For very large or high-value collections, we can drive to your location to inspect and collect in person.
How do you decide the price? (The Rule of Thirds)

We believe in total transparency.

  • Our Advice: If you want the absolute maximum return on your investment, we always recommend trying to sell the items yourself first.
  • The Trade-off: Selling privately means photographing every item, dealing with lowballers, paying eBay fees, and handling shipping/returns. That is a lot of work!
  • Our Service: We offer a stress-free alternative. We take all that headache away in exchange for a fair bulk price.
  • The Math: We generally apply the "Rule of Thirds": One-third covers the cash we pay you, one-third covers our Taxes (VAT) and Overheads (Rent/Staff), and one-third is the business profit.
How do you pay?

We offer flexible payment options to suit you. Once the items have been inspected and the deal is agreed, we can pay via:

  • Bank Transfer (Preferred for large amounts).
  • Revolut (Instant).
  • Cash (Available for in-person appointments at the warehouse).
  • Trade-In / Store Credit (We can often offer a higher value if you want to trade your items against new stock!).
Do you offer Valuations or Appraisals?

We do not offer a standalone valuation service.

  • The Difference: An appraisal (telling you what your collection is worth on the open market) takes hours of expert research. As a busy retailer, we cannot provide this service for free for customers who intend to sell the items privately.
  • If you are selling to us: We will, of course, assess your collection to make you a firm Purchase Offer.
  • Our Advice: If you just want to know the value of your items but don't intend to sell them to us, we recommend checking "Sold Listings" on eBay to get a realistic idea of current market prices.
Do I need to set a price, or will you make an offer?

We strongly prefer that you have a price in mind.

  • Why? In our experience, sellers often hope for "full market value" but don't say it.
  • The "eBay Reality Check": If you are basing your price on "eBay Sold" listings, please total that number up and calculate 30% of it. That is roughly what a retailer can pay for a bulk collection while still covering costs (VAT, Rent, Staff) and risk.
  • Can we make an offer? Yes, provided you send us a clear list and photos. However, please be prepared for a realistic wholesale offer based on the math above.
Do you accept Consignments (Selling on my behalf)?

Yes. We have had great success working with collectors on consignment.

  • The Benefit: Consignment often nets you a higher total return compared to a quick cash buyout, though you will have to wait for the items to sell to receive payment.
  • Availability: This service is offered on a case-by-case basis. We must assess the size and value of your collection and our current warehouse capacity to ensure we can process it in a timely fashion.
  • The Process: We handle the photography, listing, customer service, and shipping. You receive a payout (usually monthly) for items sold, minus our agreed commission fee.
  • Interested? Send us the details! If we have the space and the right audience for your collection, we would love to work with you.

Stock Availability & Pre-Orders

What do the different Stock Statuses mean?
  • In Stock: The item is here in our Dublin warehouse and ready to dispatch immediately (1-2 days).
  • Pre-Order: A future release that hasn't arrived yet. You can reserve it now to guarantee your allocation.
  • Back Order / Special Order: The item is not currently in our local warehouse but is available from our supplier. We will order it specifically for you.
Why are so many items "Back Order" or "Special Order"?

Great question. As an independent Irish business (and not a giant corporation like Amazon), we cannot physically stock every single collectible that is released—it would be impossible for us to manage the cash flow and storage!

  • The Benefit: By using "Back Orders" and "Special Orders," we can offer you a massive range of rare figures and statues that we wouldn't otherwise be able to carry.
  • Special Orders: This category usually applies to high-value items (like Hot Toys or custom pieces) that we order in strictly on a per-customer basis.
How do Back Orders & Special Orders work?

The Timeline: We compile all customer orders on the 28th of each month. We verify stock and place the order with our supplier on the 1st. Your item usually arrives at our warehouse around the 15th.

  • Example: If you order on Jan 10th, we process it on Jan 28th, order it Feb 1st, and ship it to you around Feb 15th.
  • Payment: Depending on the item, you may be asked to pay a deposit or simply reserve the item (with payment due only when we confirm the stock is secured).
Can a Back Order or Special Order be cancelled?

Occasionally, yes. While we do our best to keep our site updated, our suppliers only update their stock lists once a week.

  • The Risk: In fast-moving pop culture markets, an item can sell out at the supplier level before we can secure it on the 1st of the month.
  • Resolution: If this happens, we will email you immediately to let you know.
  • Refunds: If you have paid a deposit, you will receive a full refund. If you simply reserved the item without payment, we will cancel the order with no charge.
How do Pre-Orders work?

Pre-ordering guarantees you get a item before it sells out with us.

  • Allocation Cuts: Very rarely, a manufacturer may "over-promise" stock and cut our allocation. If we cannot fulfill your pre-order due to a manufacturer cut, we will refund you in full immediately.
  • Arrival Dates: Dates are estimates provided by the manufacturer and often change. We will keep you updated if a release date slides.
  • Shipping: We generally ship in-stock items immediately. We cannot hold in-stock items for months while waiting for a pre-order to arrive.
  • Combining: We will only combine orders if the Pre-Order is due to arrive within 1 week of your in-stock purchase. In this case, we can refund any extra shipping fees.
How do Pre-Orders work? (During Checkout)

Pre-ordering guarantees you get a the item before it sells out with us.

  • Checkout Limit: Our system allows only 1 Pre-Order item per transaction. You cannot mix multiple pre-orders in the same cart because release dates vary wildly.
  • Combining & Refunds: If you place separate orders for items that arrive within 1 week of each other, we will manually combine them and refund the extra shipping costs.
  • Allocation Cuts: Very rarely, a manufacturer may "over-promise" stock and cut our allocation. If we cannot fulfill your pre-order due to a manufacturer cut, we will refund you in full immediately.
  • Arrival Dates: Dates are estimates provided by the manufacturer and often change. We will keep you updated if a release date slides.

Orders & Shipping

How can I get free shipping?

It is straightforward. If you are shipping to the Republic of Ireland, all orders over €75 qualify for FREE Shipping.

  • Under €75: A flat rate of €7.95 applies.
    * Carrier: We use UPS exclusively to ensure your collectibles arrive safely
How long does it take to receive my order?

We know you want your loot fast. We dispatch orders within 1-2 business days.

Republic of Ireland: Once dispatched via UPS, delivery is usually next-day or within 48 hours.

  • Europe & UK: Generally arrives in 4 days or less via UPS.
  • International: Usually takes 7-8 days, though local customs processing may cause slight delays.
Can I collect my order in person? (Click & Collect)

Yes! We offer two options at our Dublin 12 location (U Store It, Ballymount, D12 HW6X), but they work differently:

1. Click & Collect (Prepaid Orders)

  • Cost: Free.
  • Process: Buy online, wait for your "Ready for Collection" email, then pick up your package from Reception during opening hours. No appointment needed for this.

2. Showroom Visits (Browsing)

  • Process: Want to browse the loot in person? You must book an appointment first via our website.
  • Note: We are a working warehouse, so we cannot accommodate walk-ins for browsing without a booking.
Do you ship to my country?

Yes, we ship to most countries worldwide, with the exception of the USA.


* Europe & UK: Rates start from €14.50 and are calculated by weight.
* Rest of World: Shipping is calculated automatically at checkout based on the weight and size of the item.

  • USA: Please note we do not ship to the United States at this time due to tariff restrictions.
Will I have to pay Import Duties & Taxes?

EU & UK Customers: generally No. We are VAT registered in both the EU and UK, so the price you see at checkout includes the relevant VAT. There are no hidden fees upon delivery for standard orders.

EEA (Norway, Switzerland, Iceland, etc.): Yes. As you are outside the EU customs union, your local customs authority will charge you Import Duty and VAT upon arrival.

Rest of World: Yes. You are responsible for any customs duties or taxes levied by your country's customs authority.
How do I track the status of my order?

As soon as your order leaves our warehouse, we will email you a UPS Tracking Number.

  • You are in control: This tracking email allows you to manage your delivery directly with UPS.
  • Options: You can use the link to rearrange your delivery date or redirect your parcel to a local UPS Access Point for collection if you won't be home.
  • Account: You can also view your tracking status at any time by logging into your account on our website.
Will my items come in one package?

We always aim to combine items into a single shipment to keep your costs down and ensure safety. However, for certain pre-orders or exceptionally large items (like Statues), we may need to ship them separately. We will always keep you updated.

Returns & Refunds

What is your return policy?

We offer a straightforward 30-Day Money Back Guarantee.

  • Condition: To qualify for a full refund, New items must be returned unopened, factory sealed, and in the exact condition they were received.
  • Used Items: Must be returned in the same condition as sold (as seen in the original product photos).
  • Exclusions: We cannot accept returns on items that have been opened or displayed unless they are verified as defective.
My item arrived damaged – what do I do?

Please inspect your order immediately upon arrival.

Action: If you find damage or have received the wrong item, please Contact Us here within 48 hours of delivery.

  • Proof: Please verify your order number and include clear photos of the damage (and the outer shipping box).
  • Resolution: We will work with you to resolve the issue as quickly as possible. Please do not return damaged items until you have received authorization from our team, as we may need to file a claim with the carrier first.
Who pays for return shipping?

Defective/Damaged: We cover the cost. We will provide you with a prepaid return label.

Change of Mind: If you simply decide you don't want the item, you are responsible for the return shipping costs.

Options: You can use your own tracked carrier, drop it off at our Dublin 12 warehouse, or we can email you a UPS Return Label (the cost of the label will be deducted from your final refund).
Do you guarantee "Mint Condition" packaging?

We take extreme care when packing, and because our stock is not "manhandled" on retail shelves like in big toy stores, our boxes are generally in excellent condition.

  • Manufacturer Standard: Please note that manufacturers do not classify minor shelf wear or corner dings as "defects." Therefore, slight packaging imperfections do not qualify for a free return.
  • Our Promise: If a box has significant damage, we will always highlight this on the product page (often with a discount) so you know exactly what you are buying.
What is your Christmas Returns Policy?

We know gifts are often bought early!

  • Extended Window: Orders placed between Black Friday and December 24th can be returned up until January 31st.
  • Condition: All standard return criteria apply (items must be unopened and in original condition).