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Customer Help

Quick answers to some common questions

Still got questions?

📧 info@uncannycollectibles.com

📞 Call or Whatsapp Us 0858272191

Buying & Selling Your Collection

Do you buy collections or trade-ins?

We buy a wide range of Movie, TV, and Video Game memorabilia, and we are not "condition snobs."

  • Action Figures: We buy them Sealed or Loose. We also buy incomplete figures (missing accessories) as we cater to customizers and "army builders" looking for parts.
  • Statues & Replicas: We buy these on a case-by-case basis. High-end replicas and statues are slower to sell, so we are selective about what we take.
  • Estate Clearances: We handle large estate collections with discretion. If you are managing a collection for a family member, we can make the process simple.
What items do you NOT buy? (Please Read)

To save everyone time, please note we do not purchase the following:

  • Hot Toys / Sideshow: We generally do not buy these due to high cost and common QC issues (like deteriorating materials).
  • Funko Pops: The market is saturated. We only buy cheap ones (commons, loose Pops and overstock) for our live sale shows, where they sell as part of a 3 for €5 deal. No signed Pops or grails, and we can't go by hobbyDB or Pop Price Guide values.
  • Autographs: We do not buy signed items as authentication is too difficult.
  • Media/Paper: No VHS, DVDs, Vinyls, CDS, Comics, Trading Cards (Pokémon), or Magazines.
  • Generic/Die-cast: No Hot Wheels, Matchbox, Trains, or generic model cars.
  • Broken/Corroded: We do not buy items with battery corrosion or severe damage (unless suitable for parts—ask us first).
  • Bootlegs: No fakes or knock-offs.
  • Anime/Manga: Not our specialty.
Do you sell Pokémon cards?

No. We don't sell, buy, trade or value Pokémon cards (or any trading cards). We specialise in action figures, statues, and horror & pop-culture collectibles.
How do I sell my collection to you?

Please do not bring items to the warehouse without speaking to us first.

  • Step 1: Click here to WhatsApp Us with photos or a video of the collection.
  • Step 2: Provide a list of what you have and your asking price.
  • Step 3: If we make a deal, we will arrange the logistics.
How do I get my items to you? (Logistics)

We have options to suit your location:

  • Dublin Drop-off: By appointment at our D12 Warehouse.
  • West of Ireland (New): We now have a drop-off point in Leitrim for collectors in the West. (Funds sent after inspection at Dublin HQ).
  • UPS Collection: For some collections, we can arrange a UPS pickup from your house (fully tracked).
How do you decide the price? (The Rule of Thirds)

We believe in total transparency.

  • Our Advice: If you want the absolute maximum return on your investment, we always recommend trying to sell the items yourself first.
  • The Trade-off: Selling privately means photographing every item, dealing with lowballers, paying eBay fees, and handling shipping/returns. That is a lot of work!
  • Our Service: We offer a stress-free alternative. We take all that headache away in exchange for a fair bulk price.
  • The Math: We generally apply the "Rule of Thirds": One-third covers the cash we pay you, one-third covers our Taxes (VAT) and Overheads (Rent/Staff), and one-third is the business profit.
How do you pay?

We offer flexible payment options to suit you. Once the items have been inspected and the deal is agreed, we can pay via:

  • Bank Transfer (Preferred for large amounts).
  • Revolut (Instant).
  • Cash (Available for in-person appointments at the warehouse).
  • Trade-In / Store Credit (We can often offer a higher value if you want to trade your items against new stock!).
Do you offer Valuations or Appraisals?

We do not offer a standalone valuation service.

  • The Difference: An appraisal (telling you what your collection is worth on the open market) takes hours of expert research. As a busy retailer, we cannot provide this service for free for customers who intend to sell the items privately.
  • If you are selling to us: We will, of course, assess your collection to make you a firm Purchase Offer.
  • Our Advice: If you just want to know the value of your items but don't intend to sell them to us, we recommend checking "Sold Listings" on eBay to get a realistic idea of current market prices.
Do I need to set a price, or will you make an offer?

We strongly prefer that you have a price in mind.

  • Why? In our experience, sellers often hope for "full market value" but don't say it.
  • The "eBay Reality Check": If you are basing your price on "eBay Sold" listings, please total that number up and calculate 30% of it. That is roughly what a retailer can pay for a bulk collection while still covering costs (VAT, Rent, Staff) and risk.
  • Can we make an offer? Yes, provided you send us a clear list and photos. However, please be prepared for a realistic wholesale offer based on the math above.
Do you accept Consignments (Selling on my behalf)?

Yes. We have had great success working with collectors on consignment.

  • The Benefit: Consignment often nets you a higher total return compared to a quick cash buyout, though you will have to wait for the items to sell to receive payment.
  • Availability: This service is offered on a case-by-case basis. We must assess the size and value of your collection and our current warehouse capacity to ensure we can process it in a timely fashion.
  • The Process: We handle the photography, listing, customer service, and shipping. You receive a payout (usually monthly) for items sold, minus our agreed commission fee.
  • Interested? Send us the details! If we have the space and the right audience for your collection, we would love to work with you.

Stock Availability & Pre-Orders

What do the different Stock Statuses mean?
  • In Stock: The item is here in our Dublin warehouse and ready to dispatch within 1 business day.
  • Pre-Order: A future release that hasn't arrived yet. You can reserve it now to guarantee your allocation.
  • Back Order / Special Order: The item is not currently in our local warehouse but is available from our supplier. We will order it specifically for you.
Why are so many items "Back Order" or "Special Order"?

Great question. As an independent Irish business (and not a giant corporation like Amazon), we cannot physically stock every single collectible that is released—it would be impossible for us to manage the cash flow and storage!

  • The Benefit: By using "Back Orders" and "Special Orders," we can offer you a massive range of rare figures and statues that we wouldn't otherwise be able to carry.
  • Special Orders: This category usually applies to high-value items (like Hot Toys or custom pieces) that we order in strictly on a per-customer basis.
How do Back Orders & Special Orders work?

The Timeline: We compile all customer orders on the 28th of each month. We verify stock and place the order with our supplier on the 1st. Your item usually arrives at our warehouse around the 15th.

  • Example: If you order on Jan 10th, we process it on Jan 28th, order it Feb 1st, and ship it to you around Feb 15th.
  • Payment: Most items are simply reserved with no payment taken. Some higher value items may need a deposit or part payment, and this is always shown at checkout before you pay.
Can a Back Order or Special Order be cancelled?

Occasionally, yes. While we do our best to keep our site updated, our suppliers only update their stock lists once a week.

  • The Risk: In fast-moving pop culture markets, an item can sell out at the supplier level before we can secure it on the 1st of the month.
  • Resolution: If this happens, we will email you immediately to let you know.
  • Refunds: If you have paid a deposit, you will receive a full refund. If you simply reserved the item without payment, we will cancel the order with no charge.
How do Pre-Orders work?

Pre-ordering guarantees you get a item before it sells out with us.

  • Allocation Cuts: Very rarely, a manufacturer may "over-promise" stock and cut our allocation. If we cannot fulfill your pre-order due to a manufacturer cut, we will refund you in full immediately.
  • Arrival Dates: Dates are estimates provided by the manufacturer and often change. We will keep you updated if a release date slides.
  • Shipping: We generally ship in-stock items immediately. We cannot hold in-stock items for months while waiting for a pre-order to arrive.
  • Combining: If your pre-order is due very soon, we can hold your in-stock items and send everything together. If not, your in-stock items ship straight away and postage may apply to the pre-order when it ships.
How do Pre-Orders work? (During Checkout)

Pre-ordering guarantees you get a the item before it sells out with us.

  • Checkout Limit: Our system allows only 1 Pre-Order item per transaction. You cannot mix multiple pre-orders in the same cart because release dates vary wildly.
  • Combining & Refunds: In-stock orders can be combined if the first order hasn't shipped yet. See our Shipping Policy for how combining works.
  • Allocation Cuts: Very rarely, a manufacturer may "over-promise" stock and cut our allocation. If we cannot fulfill your pre-order due to a manufacturer cut, we will refund you in full immediately.
  • Arrival Dates: Dates are estimates provided by the manufacturer and often change. We will keep you updated if a release date slides.

Orders & Shipping

How can I get free shipping?

It is straightforward. If you are shipping to the Republic of Ireland, all orders over €75 qualify for FREE Shipping.

  • Under €75: A flat rate of €8.95 applies.
    * Carrier: We use UPS exclusively to ensure your collectibles arrive safely
How long does it take to receive my order?

We know you want your loot fast. We dispatch in-stock orders within 1 business day, or a little longer at busy times like Christmas.

Republic of Ireland: Once dispatched via UPS, delivery is usually next-day or within 48 hours.

  • Europe & UK: Generally arrives in 4 days or less via UPS.
  • International: Usually takes 7-8 days, though local customs processing may cause slight delays.
Can I collect my order in person? (Click & Collect)

Yes! We offer two options at our Dublin 12 location (U Store It, Ballymount, D12 HW6X), but they work differently:

1. Click & Collect (Prepaid Orders)

  • Cost: Free.
  • Process: Buy online, wait for your "Ready for Collection" email, then pick up your package from U Store It reception: Monday to Friday 9:30am - 5pm, Saturday and Sunday 10am - 3pm, closed on bank holidays. Orders placed before 9:30am on Monday, Tuesday, Wednesday or Friday can be ready the same day. Weekend orders are usually ready within 24 hours. Give your name and say you have a pickup from Uncanny Collectibles. No appointment needed.

2. Showroom Visits (Browsing)

  • Process: Want to browse the loot in person? You must book an appointment first via our website.
  • Note: We are a working warehouse, so we cannot accommodate walk-ins for browsing without a booking.
Do you ship to my country?

Yes, we ship to most countries worldwide, with the exception of the USA.


* Europe & UK: Postage is calculated by weight and shown at checkout.
* Rest of World: Shipping is calculated automatically at checkout based on the weight and size of the item.

  • USA: We cannot ship to the United States — new US safety rules (CPSC) block toy imports without manufacturer test certificates. See “Why can't you ship to the USA?” below.
Why can't you ship to the USA?

New US product-safety rules (CPSC, effective 8 July 2026) block toy imports into the USA unless each item carries a US test certificate — and only the original manufacturer holds those. As a reseller we have no way to obtain them, so no exceptions are possible.

But Hasbro is an American company?! True — but the rules are so strict that they put the onus on the importer as if we were the maker. Nobody outside Hasbro, NECA, Mattel and co. has access to those certificates, so we can't legally send a figure back into the USA — even one that was originally made for the US market.

On top of that, US customs now add a brokerage fee to every imported item, stacked on top of the ever-changing tariffs.

Any order placed with a USA address will be cancelled and refunded in full. We're watching the rules closely and hope to ship to the USA again soon.
Will I have to pay Import Duties & Taxes?

EU & UK Customers: generally No. We are VAT registered in both the EU and UK, so the price you see at checkout includes the relevant VAT. There are no hidden fees upon delivery for standard orders.

EEA (Norway, Switzerland, Iceland, etc.): Yes. As you are outside the EU customs union, your local customs authority will charge you Import Duty and VAT upon arrival.

Rest of World: Yes. You are responsible for any customs duties or taxes levied by your country's customs authority.
How do I track the status of my order?

As soon as your order leaves our warehouse, we will email you a UPS Tracking Number.

  • You are in control: This tracking email allows you to manage your delivery directly with UPS.
  • Options: You can use the link to rearrange your delivery date or redirect your parcel to a local UPS Access Point for collection if you won't be home.
  • Account: You can also view your tracking status at any time by logging into your account on our website.
Will my items come in one package?

We always aim to combine items into a single shipment to keep your costs down and ensure safety. However, for certain pre-orders or exceptionally large items (like Statues), we may need to ship them separately. We will always keep you updated.

Returns & Refunds

What is your return policy?

We offer a straightforward 30-Day Money Back Guarantee.

  • Condition: To qualify for a full refund, New items must be returned unopened, factory sealed, and in the exact condition they were received.
  • Used Items: Must be returned in the same condition as sold (as seen in the original product photos).
  • Exclusions: We cannot accept returns on items that have been opened or displayed unless they are verified as defective.
  • EU & UK customers: You also have a legal 14-day right to cancel, starting the day you receive your order. You can open and inspect items, as you would in a shop, and still cancel. See our Refund policy.
My item arrived damaged – what do I do?

Please inspect your order immediately upon arrival.

Action: If you find damage or have received the wrong item, please Contact Us here within 48 hours of delivery.

  • Proof: Please verify your order number and include clear photos of the damage (and the outer shipping box).
  • Resolution: We will work with you to resolve the issue as quickly as possible. Please do not return damaged items until you have received authorization from our team, as we may need to file a claim with the carrier first.
Who pays for return shipping?

Defective/Damaged: We cover the cost. We will provide you with a prepaid return label.

Change of Mind: If you simply decide you don't want the item, you are responsible for the return shipping costs.

Options: You can use your own tracked carrier, drop it off at our Dublin 12 warehouse, or we can email you a UPS Return Label (the cost of the label will be deducted from your final refund).
Do you guarantee "Mint Condition" packaging?

We take extreme care when packing, and because our stock is not "manhandled" on retail shelves like in big toy stores, our boxes are generally in excellent condition.

  • Manufacturer Standard: Please note that manufacturers do not classify minor shelf wear or corner dings as "defects." Therefore, slight packaging imperfections do not qualify for a free return.
  • Our Promise: If a box has significant damage, we will always highlight this on the product page (often with a discount) so you know exactly what you are buying.
What is your Christmas Returns Policy?

We know gifts are often bought early!

  • Extended Window: Orders placed between Black Friday and December 24th can be returned up until January 15th.
  • Condition: All standard return criteria apply (items must be unopened and in original condition).