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Frequently asked Questions

We ship fast using UPS!

Average Delivery Times:

Ireland: 1-2 working days (speedy!)
UK: 3-4 working days
Europe: 4-5 working days
Rest of World: 4-5 working days
You’ll get a tracking number by email once our warehouse dispatches yor package.

Please note:

Delivery times can be impacted by bank holidays, rubbish weather, strikes, natural disasters, and other such shenanigans like slow processing by customs.

We want you to be happy with your purchase, so if you change your mind or receive an unsuitable gift, no worries! We accept returns within 30 days of delivery. Just keep in mind:

Items must be unused and in their original sealed packaging.

We don’t cover return shipping costs for change-of-mind or gift returns, but we can send you discounted shipping labels. You can pay for these labels upfront or have the cost deducted from your refund.

If your item arrives damaged or faulty, let us know ASAP for an exchange or refund. In these cases, we may cover the return shipping costs, depending on the situation.

To start a return, simply:

Fill out our return request form or use the Messenger icon on the side of the page within 30 days of delivery.
Provide your pickup address, contact number, email, preferred pickup time, and reason for the return.
We’ll email you a return shipping label.

If you have any questions about our returns policy, just give our customer support team a shout!

You can read our full returns policy here.

We use a bunch of different stock statuses to keep you in the loop:

In Stock: These babies are ready to ship or can be snagged directly from our showroom.

Pre-Orders: Items that haven’t been released yet or are awaiting a grand re-release from the manufacturer. Look for the “Pre-Order” badge and “Available at a future date” line. Keep in mind that pre-order arrival dates are estimates and can change without notice.

Back-Orders: Items showing as in stock with our supplier, which we can order and include in our next stock delivery. Arrival times are usually a month or less. Since stock levels can fluctuate daily, we won’t take payment until we’ve confirmed the item is ready to ship with our next order.

Special Orders: Items that require full or partial payment upfront due to their hefty price tag. Arrival dates may vary based on supplier stock levels and manufacturer re-order times.

Pre-Owned Items: Identified by a snazzy badge on the top left corner of the product page. Conditions may vary and will be described in the product description.

Not Mint Discounts: Applied to brand spanking new items that arrive with unexpected box damage. Perfect for out-of-box collectors looking to score a discount on a new arrival.

If you’ve got questions about the stock status of an item or need help placing an order, our customer support team is always ready to swoop in and save the day!

Once your order is shipped, you’ll get a tracking link via email. Click it to see where your package is on its exciting journey to you! You’ll also get email updates from our friends at UPS. For pre-orders, we’ll keep you posted on the release date and estimated arrival time. Keep an eye on your inbox for all the juicy details.

Absolutely! You’ve got two options:

1. Click & Collect: Select this at checkout, choose your pickup day, and your prepaid order will be waiting for you at the U Store It office reception. Your order can be collected on the same day if it’s received before 10am. Easy peasy!

2. Showroom Appointment: Make an appointment to swing by our showroom and pay for your item in person. Just give us a heads up 24 hours in advance.

With Stack My Order, you can:

Hold in-stock items for up to 30 days and combine them with your other orders

Make multiple pre-orders with similar arrival dates and stack ’em up

Ship any combo of items and orders together

Combine orders to reach that sweet €75 mark and score free shipping (for customers in the Republic of Ireland)

Just keep in mind that after 30 days, we’ll need to ship your in-stock items. You can always add more to your order to work towards free shipping. Pre-orders from different release quarters can’t be stacked together. And a few items, like laser-cut decorations and Abomination Props, are excluded.

If your stacked order is under €75 when the 30-day limit is up, we’ll send you a link to pay for shipping. Orders over €75 will ship automatically. If you don’t pay the shipping fee on time for an under €75 order, we’ll need to cancel it and refund you, minus a small €2.50 cancellation fee.

To use Stack My Order, just select it as your shipping option at checkout. Easy!

Read the full Stack My Order policy here.

We sure do! We ship to most places around the globe, with just a few exceptions. When you’re checking out, you’ll see a list of countries we deliver to. Shipping costs are based on the weight of your order and your location. If you don’t see your country listed, give us a shout, and we’ll whip up a personalized shipping quote for you.

*USA is currently disabled right now due to the uncertainty around tariffs, we'll turn this option back on as soon as the tariff situation calms down.