Shipping policy
Shipping Policy
Processing & Dispatch Times
Standard Processing
- In-stock items: Processed within 1-2 business days
- Pre-orders: Shipped upon manufacturer release
- Custom/Special orders: Processing time varies, communicated at purchase
Dispatch Schedule
Orders are dispatched Monday to Friday, excluding Irish public holidays. Orders placed after business hours or on weekends will be processed the next business day.
Shipping Methods & Timeframes
Republic of Ireland
- Standard Tracked Shipping: 1-2 working days via UPS
- Same Day Delivery (Dublin only): Available Monday-Friday by 9pm, weekends by 6pm
- Click & Collect: Available same day for orders placed before 10am
International Shipping
- United Kingdom: 3-4 working days via UPS
- European Union: 4-5 working days via UPS
- Rest of World: 4-5 working days via UPS
Note: Delivery timeframes are estimates and may be affected by customs processing, public holidays, weather conditions, strikes, or other circumstances beyond our control.
Shipping Costs
Free Shipping Eligibility
Republic of Ireland: Free tracked shipping on orders €75 and over
International Shipping
Shipping costs calculated at checkout based on:
- Package weight and dimensions
- Destination country
- Selected shipping method
Stack My Order Feature
Customers may combine multiple orders to reduce shipping costs:
- In-stock items held for up to 30 days
- Pre-orders with similar release dates may be combined
- After 30 days, automatic shipping applies for orders over €75
- Orders under €75 require shipping payment or face cancellation with €2.50 fee
Shipping Restrictions
Geographic Limitations
We ship to most countries worldwide. Restricted destinations will be indicated at checkout. For unlisted countries, contact us for a custom shipping quote.
Product Restrictions
Certain items may have shipping restrictions due to:
- Size or weight limitations
- International shipping regulations
- Customs restrictions
- Manufacturer requirements
Prohibited Items
We cannot ship items prohibited by:
- Irish export regulations
- Destination country import regulations
- Carrier restrictions
- International shipping treaties
Risk Transfer & Delivery
Risk Transfer Point
Republic of Ireland: Risk transfers upon delivery to the specified address International Orders: Risk transfers upon handover to international carrier
Delivery Requirements
- Signature required for all tracked shipments
- Safe drop available where carrier deems secure
- Redelivery attempted per carrier policy
- Collection points available through carrier network
Failed Delivery Attempts
If delivery cannot be completed:
- Package held at local depot/collection point
- Customer notified by carrier
- Collection period as per carrier terms
- Uncollected packages returned to sender
- Customer responsible for return shipping costs and redelivery fees
International Shipping Terms
Customs & Duties
- EU customers: VAT included at checkout, no additional fees
-
Non-EU customers:
- Prices shown excluding local taxes
- Import duties, taxes, and brokerage fees are customer's responsibility
- Fees determined by destination country customs
- Payment required before delivery in most jurisdictions
Customs Declarations
All international shipments include accurate customs declarations. Customers may not request false or reduced value declarations.
Restricted/Prohibited Items
International shipments subject to:
- Export control regulations
- Destination country import restrictions
- Carrier limitations
- CITES regulations for certain collectibles
Tracking & Communication
Tracking Information
- Tracking number provided via email upon dispatch
- Real-time tracking available through carrier website
- Delivery notifications sent by carrier
- Pre-order updates provided as information becomes available
Address Changes
- Address changes accepted before dispatch
- No changes possible once package is in transit
- Customers responsible for providing accurate shipping information
Damaged or Lost Packages
Damage in Transit
If packages arrive damaged:
- Inspect package immediately upon delivery
- Note damage on delivery receipt
- Contact us within 48 hours with photos
- Retain all packaging materials
- We will coordinate with carrier for resolution
Lost Packages
For packages marked as delivered but not received:
- Check with household members and neighbours
- Verify delivery address accuracy
- Contact carrier directly within 24 hours
- File police report if theft is suspected
- Contact us with carrier reference number
Insurance & Claims
- All shipments include basic carrier insurance
- Additional insurance available upon request
- Claims processed according to carrier terms
- Resolution time varies by carrier and claim complexity
Special Shipping Services
Same Day Delivery (Dublin)
- Available Monday-Friday: delivery by 9pm
- Available weekends: delivery by 6pm
- Orders must be placed by 10am
- Service provided by Xpect Same Day Delivery
- Subject to additional terms and conditions
Click & Collect
- Available at U Store It office reception
- Orders ready same day if placed before 10am
- Collection during business hours only
- Valid ID required for collection
- 14-day collection period before return to stock
Showroom Appointments
- 24-hour advance notice required
- Payment on collection available
- Subject to showroom opening hours
- Appointment confirmation required
Liability Limitations
Carrier Responsibility
We are not liable for delays, loss, or damage caused by:
- Carrier handling or delivery issues
- Customs delays or inspections
- Weather or natural disasters
- Strikes or labour disputes
- Government actions or regulations
Customer Responsibility
Customers are responsible for:
- Providing accurate shipping information
- Being available for delivery
- Paying applicable customs fees
- Inspecting packages upon delivery
- Reporting issues within specified timeframes
Contact Information
For shipping inquiries:
- Email: info@uncannycollectibles.com
- Phone: 0858272191
- Address: U STORE IT - Unit E2, M50 Business Park, Ballymount Rd Upper, D12 HW6X, Ireland
Policy Updates
This shipping policy may be updated periodically. Changes take effect upon posting. Continued use of our services constitutes acceptance of updated terms.