Shipping policy
Shipping Policy
Processing & Dispatch Times
Standard Processing
- In-stock items: Dispatched within 1 business day, or a little longer at busy times like Christmas
- Pre-orders: Shipped upon manufacturer release
- Custom/Special orders: Processing time varies, communicated at purchase
Dispatch Schedule
Orders are dispatched Monday to Friday, excluding Irish public holidays. Orders placed after business hours or on weekends will be processed the next business day.
Shipping Methods & Timeframes
Republic of Ireland
- Standard Tracked Shipping: 1-2 working days via UPS
- Click & Collect: Free. Ready the same day for orders placed before 9:30am on Monday, Tuesday, Wednesday and Friday. No collections are prepared on Thursdays. Weekend orders are usually ready within 24 hours.
International Shipping
- United Kingdom: 3-4 working days via UPS
- European Union: 4-5 working days via UPS
- Rest of World: 4-5 working days via UPS
Note: Delivery timeframes are estimates and may be affected by busy periods such as Christmas, customs processing, public holidays, weather conditions, strikes, or other circumstances beyond our control.
USA Orders
We do not currently ship to the USA.
Why? Since 8 July 2026, the US toy safety regulator, the Consumer Product Safety Commission (CPSC), requires every toy coming into the USA to come with a safety test certificate. Only the company that made the toy (for example Hasbro, NECA or Mattel) can supply that certificate. As a shop that resells toys, we have no way to get them, so we cannot legally send toys to the USA, even ones that were originally made for the US market.
Any order placed with a US address will be cancelled and refunded in full. We hope to ship to the USA again once the rules allow it.
UK Orders: VAT, Duties & Import Charges (Important)
Please read before ordering for delivery to Great Britain (England, Scotland and Wales). UK VAT rules depend on the value of the goods in your order (not counting shipping).
- Orders of £135 or less: UK VAT is charged at checkout and we pay it to HMRC, so no import VAT or customs duty should be due. If UPS does ask you for a payment, email us before paying and we will send you a VAT invoice showing the UK VAT already paid. You can then give that invoice to UPS. Taking the charge up with UPS is the customer's responsibility.
- Orders over £135: UK law does not allow us to charge UK VAT at checkout, so no UK VAT is included in your order total. Instead, UK import VAT (20%), any customs duty and the UPS clearance fee are collected by UPS before your parcel is delivered.
- UPS will contact you by email or text with the amount and how to pay. The amount is set by HMRC and UPS, and we cannot change it. As a rough guide, expect about 20% of your order total, plus the UPS fee.
- Import charges are the customer's responsibility and are paid direct to UPS. We can email you a copy invoice for your records on request, but we cannot pay, reduce or dispute these charges for you. If a parcel is refused or not collected because import charges were not paid, see our Refund Policy.
- Northern Ireland: no import VAT or customs charges apply to parcels sent from Ireland.
- By placing an order for delivery to Great Britain, you accept these terms.
Shipping Costs
Free Shipping Eligibility
Republic of Ireland: Free tracked shipping on orders €75 and over
International Shipping
Shipping costs calculated at checkout based on:
- Package weight and dimensions
- Destination country
- Selected shipping method
Combining Orders
You can add an item to an order that has not shipped yet:
- Both orders must be in stock and ready to ship. Pre-orders, back orders and special orders can't be combined, as they arrive on different dates
- Place a new order, choose Click & Collect at checkout so you don't pay postage again, and add an order note asking us to combine it with your first order number
- Republic of Ireland only: if both orders together come to over €75, you may be due a refund of the postage you paid
- Orders that have already shipped can't be combined
Shipping Restrictions
Geographic Limitations
We ship to most countries worldwide. Restricted destinations will be indicated at checkout. For unlisted countries, contact us for a custom shipping quote.
Product Restrictions
Certain items may have shipping restrictions due to:
- Size or weight limitations
- International shipping regulations
- Customs restrictions
- Manufacturer requirements
Prohibited Items
We cannot ship items prohibited by:
- Irish export regulations
- Destination country import regulations
- Carrier restrictions
- International shipping treaties
Risk Transfer & Delivery
Risk Transfer Point
Republic of Ireland: Risk transfers upon delivery to the specified address International Orders: Risk transfers upon handover to international carrier
Delivery Requirements
- Signature required for all tracked shipments
- Safe drop available where carrier deems secure
- Redelivery attempted per carrier policy
- Collection points available through carrier network
Failed Delivery Attempts
If delivery cannot be completed:
- Package held at local depot/collection point
- Customer notified by carrier
- Collection period as per carrier terms
- Uncollected packages returned to sender
- Customer responsible for return shipping costs and redelivery fees
International Shipping Terms
Customs & Duties
- EU customers: VAT included at checkout, no additional fees
- UK customers: see UK Orders: VAT, Duties & Import Charges above
-
Non-EU customers:
- Prices shown excluding local taxes (except UK orders of £135 or less, where UK VAT is charged at checkout)
- Import duties, taxes, and brokerage fees are customer's responsibility
- Fees determined by destination country customs
- Payment required before delivery in most jurisdictions
Customs Declarations
All international shipments include accurate customs declarations. Customers may not request false or reduced value declarations.
Restricted/Prohibited Items
International shipments subject to:
- Export control regulations
- Destination country import restrictions
- Carrier limitations
- CITES regulations for certain collectibles
Tracking & Communication
Tracking Information
- Tracking number provided via email upon dispatch
- Real-time tracking available through carrier website
- Delivery notifications sent by carrier
- Pre-order updates provided as information becomes available
Address Changes
- Address changes accepted before dispatch
- No changes possible once package is in transit
- Customers responsible for providing accurate shipping information
Damaged or Lost Packages
Damage in Transit
If packages arrive damaged:
- Inspect package immediately upon delivery
- Note damage on delivery receipt
- Contact us within 48 hours with photos
- Retain all packaging materials
- We will coordinate with carrier for resolution
Lost Packages
For packages marked as delivered but not received:
- Check with household members and neighbours
- Verify delivery address accuracy
- Contact carrier directly within 24 hours
- File police report if theft is suspected
- Contact us with carrier reference number
Insurance & Claims
- All shipments include basic carrier insurance
- Additional insurance available upon request
- Claims processed according to carrier terms
- Resolution time varies by carrier and claim complexity
Special Shipping Services
Click & Collect
- Free, collected from U Store It reception, Unit E2, M50 Business Park, Ballymount Road Upper, Dublin 12, D12 HW6X
- Orders placed before 9:30am on Monday, Tuesday, Wednesday or Friday can be ready the same day. We don't prepare collections on Thursdays
- Weekend orders are usually ready within 24 hours
- At busy times like Christmas, orders can take a little longer to be ready
- Please wait for your ready for collection email before you travel
- Reception hours: Monday to Friday 9:30am to 5pm, Saturday and Sunday 10am to 3pm, closed on bank holidays
- At reception, give your name and say you have a pickup from Uncanny Collectibles. Reception staff don't work for us and can't take payments, so all orders are paid online
- Orders are held for 14 days, then go back into stock
Showroom Appointments
- We need at least 24 hours' notice for all appointments. Book using the calendar on our Visit Us page
- We are not a walk-in shop. No staff are on site unless an appointment is booked, so please don't just show up
- U Store It reception staff don't work for us, so they can't book appointments or take payments for us
- At your appointment you can pay by cash, debit or credit card, Revolut, or One4All, Me2You and AllGo gift cards
- Selling or trading in a collection? Please don't bring it to an appointment or turn up with it. Send us photos or a video first so we can assess it and agree an offer in advance. We can't make offers on the spot
Liability Limitations
Carrier Responsibility
We are not liable for delays, loss, or damage caused by:
- Carrier handling or delivery issues
- Customs delays or inspections
- Weather or natural disasters
- Strikes or labour disputes
- Government actions or regulations
Customer Responsibility
Customers are responsible for:
- Providing accurate shipping information
- Being available for delivery
- Paying applicable customs fees
- Inspecting packages upon delivery
- Reporting issues within specified timeframes
Contact Information
For shipping inquiries:
- Email: info@uncannycollectibles.com
- Phone: 0858272191
- Address: U STORE IT - Unit E2, M50 Business Park, Ballymount Rd Upper, D12 HW6X, Ireland
Policy Updates
This shipping policy may be updated periodically. Changes take effect upon posting. Continued use of our services constitutes acceptance of updated terms.